These Terms and Conditions govern your use of our services, website, and related platforms. By accessing or using our services, you agree to be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, we kindly request that you refrain from using our services.
Bookings and reservations are subject to availability.
- To make a reservation, you must be at least 18 years old, or the age of majority in your country of residence.
- You are responsible for providing accurate and complete information during the reservation process.
- Payment for your reservation is required at the time of booking.
- We accept various forms of payment, and all transactions are processed securely.
- Our refund and cancellation policies are outlined in a separate section below and are an integral part of these terms.
- Cancellation fees may apply based on the timing of your cancellation, as specified in our Refund Policy.
- Check-in time is [specify check-in time], and check-out time is [specify check-out time].
- Requests for early check-in or late check-out are subject to availability and may incur additional charges.
- You are responsible for maintaining the property in good condition and leaving it in the same state as when you arrived.
- Any damages or losses incurred during your stay may be subject to additional charges.
- We value your privacy and handle your personal information in accordance with our Privacy Policy.
- By using our services, you consent to the collection, use, and sharing of your data as outlined in our Privacy Policy.
- Content on our website and platforms, including images, text, logos, and trademarks, is the property of Sojourn or its licensors and is protected by applicable intellectual property laws.
- You may not use, copy, reproduce, or distribute any content from our website without our prior written consent.
- Sojourn shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services.
- By using our services, you agree to indemnify and hold Sojourn and its affiliates harmless from any claims, losses, liabilities, or expenses arising from your use of our services or violation of these terms.
- Sojourn reserves the right to modify or update these Terms and Conditions at any time.
- We will notify users of any material changes to these terms via email or prominent notice on our website.
- These Terms and Conditions shall be governed by and construed in accordance with the laws of [specify country or state].
- Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in [specify jurisdiction].
At Sojourn, we understand that life can be unpredictable, and travel plans may need to change. Our refund policy is designed to provide flexibility while considering the commitments of our valued hosts. We offer three tiers of refunds based on the timing of your cancellation, ensuring fairness and transparency throughout your journey with us.
For customers who appreciate ample time to plan their trips, our Super Flexible policy is the ideal choice. If you need to make changes to your reservation, worry less. Cancellations made up to 48 hours before the check-in time entitle you to a full refund of the accommodation fees, including service fees. We want to empower you to shape your travel experience precisely as you envision it.
Life can sometimes throw surprises our way, and we acknowledge that plans may need to be adjusted at times. With our Moderately Flexible policy, you can make changes to your reservation with confidence. Cancellations that occur between 48 hours and 24 hours before the check-in time will receive a 75% refund of the accommodation fees, including service fees. This option strikes a balance between accommodating your changing plans and honoring our hosts' commitments.
At Sojourn, we value the commitment between guests and hosts. Our Standard policy applies to cancellations made less than 24 hours before check-in. We believe that last-minute cancellations can be disruptive to our hosts' operations, and this policy is in place to respect their dedication and efforts. Guests who cancel within this timeframe will receive a 50% refund of the accommodation fees, excluding service fees.
Life's unexpected turns can be challenging to navigate, and we want to be there for you during those times. Beyond our standard refund tiers, we offer an Emergency Cancellation policy that allows you to cancel a booking for any reason and still receive a full refund once a year, regardless of the cancellation time. This policy is designed to provide additional reassurance during unforeseen circumstances, such as family emergencies, unexpected illnesses, or significant events.
To ensure the responsible use of the Emergency Cancellation policy, we request that guests provide a brief explanation for their emergency cancellation. We value transparency and fairness in our approach, and this information helps us prevent any potential misuse of the policy.
The Emergency Cancellation benefit resets every year on the anniversary of the guest's first booking and does not carry over to the next year. If the benefit remains unused within the year, it will expire, and a new one will become available on the anniversary date.
At Sojourn, we believe in fostering loyalty and rewarding guests who honor their commitments. With our Non-Cancellation Reward, we want to express our appreciation for your trust in us. After successfully completing five stays without any cancellations, guests become eligible for a special reward: a small discount on their next booking. We value the trust you place in us and believe that this reward is a token of our gratitude for being a valued member of the Sojourn community.At Sojourn, our refund policy is not just about numbers; it reflects our commitment to creating a seamless and reliable experience for every guest and host. We endeavor to strike a balance between providing flexibility to our guests and honoring the dedication of our hosts.